The idea of Artificial Intelligence – AI – changing the world has long been present. We can argue that in the past 20 years or so, the future has already arrived, and AI, conspicuously or not, has become deeply integrated into our everyday lives.
Yet, there's always the question of what comes next.
How can AI's further evolution reflect on the world? How are we going to live? Are we to experience a utopia or a sci-fi dystopia?
And while we can go on speculating and fantasizing about this for all eternity, there are certain realistic predictions that we can make about AI's potential impact on other spheres of human life.
Like gambling, for example. Specifically online gambling.
Considering how all kinds of online games have integrated AI systems, we're forced to think about how best online casinos are going to change in the coming years under the influence of artificial intelligence.
That they will be impacted is a fact. But how will that look? We can only guess… Read on to see our most realistic predictions.
Automatized Processing
While the name sounds rather vague and obscure, it has a straightforward meaning – most of the work done by web developers, programmers, and online gambling professionals nowadays will be executed by developed AI systems.
What this point boils down to is the reduction of human labor. Instead of toiling away for hours maintaining online casino games, the professionals tasked with designing and supporting them will receive significant help from AI software to ensure that everything functions smoothly.
Before we start discussing AI’s benefits for the customers, we need to consider what changes it will bring to the game manufacturers. And, hopefully, those changes will be massive.
Significantly Improved Customer Support Services
Among other things, providers will include a significantly improved customer support service.
Admittedly, many companies rely on AI systems for customer support nowadays, and AIs have become quite developed in this regard. Yet, can you imagine how well they'll function in about 10 years?
Online casinos won’t need human customer support teams. AI will successfully answer all customer questions, comments, or complaints.
Lost winnings? Gameplay irregularities? Basic questions? All of it will be covered by developed software.
Furthermore, this software can gather data and report all breaches of protocol or mishaps to make it easy for game masters and online casino developers to address said issues.
Personalized answers and automated tracking and evaluation of urgent issues, as opposed to general inquiries, will also be refined.
At the end of the day, both the manufacturers and the gamblers will be much more content.
More Personalized Experience
And on that note, let's not even start talking about how improved the overall customer experience will be.
There are many facets of personalization where AI can truly shine through time.
To begin with, it would be able to track the type of games you like and keep suggesting others similar to those.
It is going to note all your previous wins and losses, as well as the increases or decreases in time spent gambling online. Data like this will be smartly processed by data analysis and used to make the whole experience more attractive, welcoming, and thrilling for you.
Maybe AI will even be combined with VR to offer a genuinely immersive dive into a computer-generated paradise, designed and tailored specifically for every gambler.
Even AI dealers, which are frowned upon today, will be improved and ultimately replace live dealers at games like Poker or Blackjack.
The whole experience is going to be so improved and personalized that the fear of gambling addiction will be more real than ever.
It's true that, on paper, the development of AI seems exciting and pleasant, but many downsides can undoubtedly appear.
Gambling Addiction Prevention
Luckily, in the future, AI will have been so improved that online casinos would have implemented systems meant to track and recognize signs of gambling addiction in their users.
Nowadays, it's more difficult for game manufacturers to keep track of every player, but with the development of AI, that will automatically come.
Thus, if a potential addict is noticed, the system will take the necessary measures – ranging between warnings, playing limitations, account blockages, or even reports and account deletion – to make sure that addiction is prevented and discouraged.
Control Over Cheating
One other bad occurrence will also be put under control – cheating.
While cheating can be somewhat controlled and limited in physical casinos, online casinos – especially in countries where gambling itself is ‘shady’ when it comes to legality – are wholly vulnerable to it.
Whether by finding ways ‘around’ rules and regulations or implementing online hacks and cheats, online gambling, in the hands of the wrong people, can be a way to get vast amounts of illegal cash.
In the future, though, AI will prevent this. Stricter implementation of rules, stronger online security, and location tracking and bans will prevent cheating from being as widespread and dangerous as it is right now.
Conclusion
For now, these are the main ways in which we believe that the development of AI will influence the online gambling experience. Of course, we can neither ascertain whether these changes will happen nor can we pinpoint when exactly that would be.
Moreover, there are many other ways in which AI could possibly influence online casinos. For instance, states and authorities will most definitely update all gamblimg laws once AI truly becomes a prominent part of the whole system.
And this is just the beginning. Until the time comes, gamblers can only wait and hope for the best. The future seems exciting!
