The Charleston County Public Library (CCPL) is debuting new self-check kiosks at several of its branches this week. These kiosks are part of CCPL’s continued efforts to enhance the patron experience and remove barriers.
“These new kiosks, which are becoming the standard in libraries throughout the country, increase efficiency and allow staff more time with our patrons, who are our highest priority,” CCPL Executive Director Angela Craig, said. “This is just another way for us to better serve our patrons as we continue to evolve our libraries.”
The kiosks offer patrons a fast and convenient way to check out books, DVDs, blu-rays and more, as well as pay any fines associated with their account. To use a kiosk, patrons just need their library card (or card number) and the PIN number associated with their account.
Four branches will receive kiosks this week, beginning with the Otranto Road Library on June 24, followed by Dorchester Road, John’s Island and Main libraries on June 25, 26 and 27 respectively. Kiosks were installed at the Mount Pleasant, Hurd/St. Andrews, and Wando libraries earlier in June, while the remaining branches (except for St. Paul’s Hollywood) are scheduled to receive them in July. The kiosks at the St. Paul’s Hollywood Library will be installed in the new branch, which is currently under construction and scheduled to open in early 2020. The scheduled installation dates are subject to change.
The funding for the kiosks is part of the overall $108.5 million referendum overwhelmingly approved by Charleston County residents in 2014. For more information, visit ccpl.org.
Self-Check Kiosks Q&A
What do patrons need to use the kiosks? Patrons just need their library card (or card number) and the PIN associated with their CCPL account. Don’t know your PIN? Just check with a CCPL staff member, and they can look it up.
Why do patrons need to use their PIN at the kiosks? The PIN provides an extra layer of protection for patron accounts, and it helps to ensure that someone isn’t using their account without their permission.
What items cannot be checked out at the kiosks? Items such as telescopes, mobile Wi-Fi hotspots, digital magnifiers, storytime kits, New Americans and Refugees kits, Kill a Watt electricity usage meters, book club kits, Children’s Museum passes and children’s pop-up tents must be checked out at the Circulation Desk.
Can fines/fees be paid at the kiosks? – Yes, fines/fees can be paid at the kiosks using a credit card. Cash payments will need to be made at the Circulation Desk.
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